Clinic websites and booking systems in Malaysia

What does a clinic website from CodaMinds include?

A clinic website from CodaMinds is a site in English, 中文 and Bahasa Melayu with a booking page that sends each appointment to the right doctor and branch, and WhatsApp kept for the conversations that need a person. It suits aesthetic, dental, TCM and GP clinics with several branches, and we run it after launch.

Steven Lim started the studio in Kuala Lumpur in 2021 and has built apps and websites since 2016. Every day we operate a live product with bookings, chat and payments, so we know what a booking page needs once real patients rely on it. The person you message is the person who builds your site, in English, 中文 or Bahasa Melayu. We meet clinic owners in person across the Klang Valley, and work with clinics in the rest of Malaysia, Singapore and further abroad over WhatsApp and a shared draft link.

What a multi-branch clinic needs from its website

Once a clinic opens a second branch, the website stops being a brochure. It becomes the front desk for every branch at once. The complaints patients post about clinics are the same everywhere: the phone that nobody picks up, and the queue with no idea when you are next. Four things fix that.

Bookings routed by doctor and branch

One hotline for three branches means a receptionist asking which outlet, which doctor and which day, then writing it in a diary. A booking page asks those questions first. The patient picks the branch, the doctor and a free slot, and the booking lands in that branch's calendar. Each branch sees its own day, and the owner sees every branch in one console. Where your policy asks for a deposit, the booking page takes it.

A knowledge page for each treatment

Patients compare clinics on their phone before they call. A page for each treatment answers the questions they already have: what it involves, who it suits, what to expect afterwards, and who they will see. The answers are written for the patient, which is also what search engines reward. Patients also want to see that a clinic is registered and who the doctors are, so the site says both plainly. Each treatment page ends in a booking or a WhatsApp conversation. These are the pages that carry an approval number; the advertising rules below explain why.

Three languages, each a real page

Many clinics serve patients who read 中文 at home, Bahasa Melayu at work and English on forms. Each language is a real set of pages with its own address, so a patient who searches in 中文 finds the 中文 page. Staff can run the booking console in one language while patients book in another.

WhatsApp for conversations, not for admin

WhatsApp is where a patient asks whether a treatment suits them, and it should stay that way. The routine traffic moves to your own booking page: the confirmation, the reminder before the visit and the link to reschedule go out on their own. Staff step into WhatsApp only when a patient has a question, which is when a person matters. Your WhatsApp number stays your number, and every page opens a chat to it with one tap.

Advertising rules for a clinic website in Malaysia

Clinic advertising in Malaysia, websites included, is governed by the Medicine Advertisements Board's revised Advertising Guideline for Healthcare Facilities and Services (MAB 1/2026), which was reviewed on 2 March 2026 and took effect on 5 June 2026. Three parts of it shape how we build a clinic site.

• A page that refers to treatment, prevention or diagnosis is an advertisement and needs an approval number before it is published. A page that only gives the clinic's name, location, phone number and hours does not.
• Testimonials may only speak about the premises, such as cleanliness, the staff and the environment. Testimonials about treatment outcomes or a practitioner's skill are not allowed, and neither are before-and-after pictures.
• Information on the website about facilities, services and registered practitioners, including their names, qualifications and photos, has to be informative and brief, with no laudatory remarks, and a practitioner's photo may not take up more than one-third of the format.

So we structure a clinic site in two layers. The pages that need an approval number, the treatment pages, are kept separate from the pages that do not: branches, hours, the team, the booking page and the contact page. Each treatment page is built to carry its approval number, and a change to it is quoted and made for you. The clinic's own compliance adviser signs off the wording before anything goes live. We build to what they approve; we do not give legal advice, and which parts of the guideline apply to your clinic is for them to confirm.

What we have built for clinics

Three live products carry the pieces a clinic site needs.

HairPlant

hair-plant.com

A hair-transplant knowledge page for a clinic, in 中文 and English, where a reader with questions lands on the consultant's WhatsApp, not on a form.

Read the case →

Ribbon

ribbon.my · our own product

Runs bookings, chat and payments every day, which is the same machinery a clinic booking page needs behind it.

Read the case →

Komen.now

komen.now · our own product

Runs bookings, a walk-in queue and reminders for restaurants. The queue that tells a guest when their table is ready is the queue a clinic waiting room asks for.

What the work includes

Brief. You tell us the branches, the doctors, the treatments and the languages. We reply with questions and a written scope.

Fixed quote. One price for that scope, agreed before any work starts. Anything outside it is quoted first.

Draft on your phone. You open the draft link, make a booking as a patient would, and mark what to change. We revise until you and your compliance adviser sign off.

Launch. We put the site live on your domain, with hosting in the clinic's name, and hand over every file.

Care after launch. A new doctor, a new branch, a price change or a new treatment page is a message away, each quoted before it starts. See website maintenance.